15.7 C
London
Sunday, May 31, 2020

Dazzlingly dim

The Wellesley lands itself in a Twitter storm

 

Social media can do a business a great deal of good but if not used carefully, it can equally do immense damage. The Wellesley Hotel on Knightsbridge has provided an example of the latter in the wake of the scandal over them charging the ludicrous sum of £75 for three small bottles of mineral water.

 

The Wellesley is a hotel that doesnt think it wrong to charge customers 75 for three bottles of water
The Wellesley is a hotel that doesnt think it wrong to charge customers 75 for three bottles of water

The Wellesley's response to Edward Heaton involved them mockingly stating they'd make their policy "dazzlingly clear"
The Wellesley’s response to Edward Heaton involved them mockingly stating they’d make their policy “dazzlingly clear”

The hotel then arrogantly reiterated why it has a minimum charge policy
The hotel then arrogantly reiterated why it has a minimum charge policy

Instead of using Twitter to persuade customers that they are on the same planet as us mere mortals, The Wellesley decided to continue to defend their position on minimum charges. To Edward Heaton, the man whose outrage sparked the negative publicity, they mockingly tweeted:

 

“Thanks for letting us know. We will make sure our policy at the Crystal Bar is dazzlingly clear to all in future. All the best”.

 

Then, despite hundreds of angry responses, the hotel refused to cave in and reiterated their policy:

 

“We value each and every one of our guests, striving every day to offer exceptional service and an unforgettable experience”.

 

“There are other areas in The Wellesley where a minimum charge doesn’t apply and our team is always pleased to advise of these”.

 

“Our terraces are popular in the summer. All are welcome, but after 4pm we place a premium here to ensure we can prioritise our residents”.

 

The manager of The Wellesley’s Twitter account plainly either has a very thick skin or is quite stupid. This kind of attitude is nothing but dazzlingly dim.

 

 

Subscribe to our free once daily email newsletter here:[wysija_form id=”1″]

 

4 COMMENTS

  1. If it’s a new restaurant how can it be popular? – so stupid of them, this gave them an opportunity to respond well and instead they have begun writing a gravestone for their hotel. No one, even the rich, like being ripped off.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Most Popular

Beer is Very Good For You

Dutch scientist Professor Eric Claassen confirms a beer a day “would be very good for you” and suggests drinking such protects against insomnia, dementia and obesity.

An Eaton Mess

80 Eaton Square apartment for sale for £22.5 million in spite of needing complete renovation; it is listed at a price 25% cheaper than it was five years earlier through Chestertons.

Desmond Dropped

Ex-Daily Express owner Richard Desmond’s plans for a 1,500 apartment complex kicked out as Tory housing minister Robert Jenrick MP is shown to have “unlawfully approved” the proposed scheme.

Moron of the Moment – Darren Grimes

In threatening respected writer Peter Jukes with legal action, Darren Grimes yet again shows himself as nothing but a petulant pillock.

Mixed Up McGee

Dippy Debbie McGee yet again confirms her status as the ultimate airhead in boasting about her connections to ‘Randy Andy’ and is met with a denial from a royal source.

Could Mark Alexander be Innocent?

With humanitarian Terry Waite questioning the safety of the conviction of Mark Alexander for murdering his conman father Samuel, is it time that this curious case was reviewed?

Distraction Dom

Matthew Steeples suggests devious Dominic Cummings might actually be the best asset bungling Boris Johnson has got left; the king of distraction has made Jennifer Arcuri go away.

A Box Office Balls-up

Royal Borough of Kensington & Chelsea council’s decision to approve replacement for Kensington Odeon with a 63% smaller cinema is deservedly condemned as a “box office balls-up.”

A Magnum Muckup

Unilever ludicrously forced to “urgently” recall Magnum ice cream because it contains MILK. Health and safety busybodies at their finest.

Hero of the Hour – Adrian Chiles

BBC presenter Adrian Chiles’s delight in the simple pleasures of a pint in a park during lockdown reflects how so many feel.

Moron of the Moment – Larysa Switlyk

“Bitch of the first order” Larysa Switlyk takes to Instagram during the coronavirus lockdown to brag about her latest massacres; this moronic monster previously paid to shoot sheep in England.

Roy Clark’s Roller

‘I Never Picked Cotton’ singer Roy Clark’s Rolls-Royce heads to auction complete with suicide doors and emblazoned with his initials in gold leaf.

Lockdown Lunacy

Aleks Walker examines what famous folk have been doing at home during the coronavirus lockdown and identifies some quite bizarre examples.

Smiling Churchill and Scowling Edward

Rare photograph of Winston Churchill dining with Edward VIII to be sold as part of a sale on the eve of the 80th anniversary of him becoming Prime Minister. In a reversal of roles, it is the royal (nicknamed ‘Our Smiling Prince’) who is scowling whilst the future Prime Minister (nicknamed ‘Our Scowling PM’) smiles.

More Matters Marmalade – Part V

More Matters Marmalade – Part V – Guardian readers on marmalade – Letter penning ‘Guardian’ readers return to their favourite subject – marmalade. This time marmalade and tights.

Heroine of the Hour – Anne Diamond

Heroine of the Hour – Anne Diamond on Duchess of Sussex book – Anne Diamond is right to call out the Duchess of Sussex’s mint-making collaboration with Omid Scobie and Carolyn Durand’s ‘Finding Freedom’ as annoying, daft and delusional.

Weather Now

London
clear sky
15.7 ° C
17.2 °
14.4 °
59 %
4.6kmh
0 %
Sun
21 °
Mon
22 °
Tue
25 °
Wed
23 °
Thu
15 °