Right now, whilst most people are either worrying about the health of their friends and relatives or their next pay cheque during the coronavirus lockdown, a man named Dave French from Bath, Somerset has other priorities.

Last month, Mr French contacted SomersetLive to moan about the quality of service and stamps in his local WHSmith. Speaking to the local newspaper’s senior reporter Richard Mills, the 68-year-old remarked:

“I buy hundreds of pounds of postage stamps for correspondence and parcels. I prefer to buy sheets of commemorative stamps the first day they are issued. When legibly franked and postmarked they take on a second life… So, I was disappointed soon after the new Post Office in WHSmiths opened to be told that they had not received the new stamp issue.”

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After returning on another occasion, after getting what he ‘thought’ he wanted, this moaning Minnie added:

“I returned a few days later to the Smiths Post Office and bought what was left of the newly issued stamps. Very attractive but when I got home I found they had been ripped across and parts of them missing. Somebody hadn’t noticed you are meant to use the perforations. What kind of staff were they employing?”

Mr French supposedly then visited again. This time, he found: “On my third and final attempt to get decent service in Smiths, there was the usual long queue, nowhere to sit and the priority was the staff fixing the self-service stamp machines.”

Summing up, the pensioner concluded by sharing his fury: “Speechless, I left and will not be returning… Ralph Allen [an 18th century British postal service reformer] will be turning in his mausoleum in Claverton churchyard… I won’t go back there.”

One thing is for sure about customer from hell Dave French’s decision: The workers of WHSmith and the Post Office of Bath will be eternally grateful.

 

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